DOCUMENTATION

GravityCerts is a powerful and easy-to-use plugin. While we do our best to keep its footprint small and build with intent, it’s not totally uncommon for GravityCerts to run into technical issues.

Our support team is more than willing to help track down issues. However, because no two WordPress sites are exactly alike, there is always a chance that troubleshooting directly on your site will reveal the cause of the issue.

To resolve issues as quickly as possible, try using the trusted troubleshooting tips and techniques below. Before starting the debug process, check your web host to see if your hosting provider has a “testing” or “staging”environment available.  If so, you can duplicate your live site onto a testing environment so you can process below without affecting your live site.  If not, you will be stuck going through the process below on your live site. Our favorite hosting provider is WPEngine.  Check out WPEngine to see if they’re a good fit for you.

Check for plugin conflicts

A plugin conflict happens when two separate plugins are activated at the same time and either of them experiences unusual behavior because of how it interacts with the other. The interaction may not always be obvious, so there is no room for assumption. Any two plugins can conflict with each other.

To check for a plugin conflicting with GravityCerts, follow these steps:

1. Temporarily deactivate all plugins besides GravityCerts. It is important that you do not assume that certain plugins cannot conflict with GravityCerts. For proper testing, deactivate them all.

2. Check to see if the original problem persists. If it does, there is no plugin conflict and you can stop here. If it does not persist, you have a plugin conflict. Move to step 3.

3. Reactivate your plugins one by one. After each reactivation, check the functionality once more to see when the issue presents itself again. As soon as the issue returns, the last plugin you activated is conflicting with GravityCerts.

4. Determine the importance of the other plugin. If it is not something that you actually use, simply get rid of it. If you do use it, attempt to track down if there is a particular setting that triggers the conflict. The more information you can gather in this stage, the better.

5. Once you’ve gotten as far as you can with troubleshooting, contact support with the information you’ve gathered. https://gravitycerts.com/support

Check for theme conflicts

While theme conflicts are a little less common, they still happen from time to time. Checking for a theme conflict is simple. Follow the steps below.

1. Temporarily switch your WordPress theme to a default theme like Twenty Sixteen or Twenty Seventeen, as these are considered standard themes in the WordPress environment.

2. Check to see if the issue persists. If it does, there is no theme conflict and you can stop here. If it does not persist, you have a theme conflict. Move to step 3.

3. At this point, it still may be hard to say whether there is a problem with GravityCerts or in your theme. Use your best judgment to choose a path, and contact either our support or your theme developer’s support to describe the issue.