DOCUMENTATION

How do I renew my license?

GravityCerts licenses will automatically renew unless you have canceled your subscription. There is no way to manually renew a license.

You can review your license renewal date and payment method by logging in to your GravityCerts account.

Note: A canceled license is not eligible for renewal, even if you have not yet passed the license expiry date.

When will my license renew?

To find the next payment date for your license:

  1. Log in to the GravityCerts Account page.
  2. Click on the Licenses button at the top of the page.
  3. You can see when your license key renews under Next payment.

Renewal Notifications

We will notify you via email a few days prior to your renewal. Additionally, we will email you if your on-file payment method is about to expire. Finally, we will email you if your renewal payment fails to process, as that is an indication your license may be about to be canceled.

For this reason, it is very important to keep your account email address current and valid, and ensure that our emails are not being classified as spam by any rules or filters you have set up. Please log into you Account page to edit or change your email and address.

How Can I Updated the Payment Method for a License?

Please refer to this article.